If you are a Pund-IT Managed Services or Professional Services client, this page is designed to help you easily open a service ticket with our team.
If you are working with a technician, and are trying to start a remote support session, please click the link below.
Web: pund-it.ca/clientportalConnect to Remote Support
How to Contact the Service Desk
Telephone: (519) 342-4004, option “3” for support.
- We will be able to help you faster and more efficiently if you have the following information ready. (Please!)
- Username, location, asset tag of the device and where & how to contact user in case of a problem
- A description of the problem
- Any error messages (including error numbers)
- What activity was being undertaken at the time the problem occurred?
- The specific software application(s) and versions
- Any changes made recently
- A description of your request or question and any relevant details