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Tech Support

For Our Existing Clients

If you are a Pund-IT Managed Services or Professional Services client, this page is designed to help you easily open a service ticket with our team.

The Support Process

If you are a Pund-IT Managed Services or Professional Services client, this page is designed to help you easily open a service ticket with our team.

Remote Support

If you are a Pund-IT Managed Services or Professional Services client, this page is designed to help you easily open a service ticket with our team.

How to Contact the Service Desk

Telephone: (519) 342-4004, option “3” for support.

Information Needed

  • We will be able to help you faster and more efficiently if you have the following information ready. (Please!)
  • Username, location, asset tag of the device and where & how to contact user in case of a problem
  • A description of the problem
  • Any error messages (including error numbers)
  • What activity was being undertaken at the time the problem occurred?
  • The specific software application(s) and versions
  • Any changes made recently
  • A description of your request or question and any relevant details

Ticket and Account Information Portal

If you need to view tickets and various information pertaining to your account, we can configure access, upon request, to our account portal.